Customer Care · Cairo · 2025
Shipping
& Returns.
Everything you need to know — delivered to your door across Egypt, and returned on simple terms if it isn't the right hour for you.
Shipping rates & zones
We ship across every governorate in Egypt. Orders are dispatched within 24 hours and delivered through our partner courier FWRUN.
Free shipping
Within Cairo & Giza on orders over 2,500 EGP.
Rates are flat per order, regardless of weight. Cash on delivery is available in all zones.
How your order ships
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— 01 —
Confirmation
You'll receive an order confirmation on email and WhatsApp within minutes, with a receipt and a tracking link.
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— 02 —
Dispatch
Every bottle is wrapped, sealed, and dispatched within 24 hours of confirmation (Sunday – Thursday).
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— 03 —
Out for delivery
The courier will WhatsApp you on the morning of delivery to confirm a window. You can prepay or pay cash on delivery.
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— 04 —
Delivered, on time.
The brand mantra applies here too. Nothing early. Nothing late.
Returns & exchanges
Fragrance is personal. If yours isn't right, we make it easy to send it back.
14-day window
You have 14 days from delivery to request a return or exchange — for any reason.
Condition
The bottle must be unopened, factory-sealed, in its original box. Opened bottles cannot be returned for health and hygiene reasons.
How to start
Message us on WhatsApp +20 127 000 2344 or email info@1010perfume.com with your order number. We'll arrange pickup within 48 hours.
Refunds
Refunds are issued to your original payment method within 5 – 7 business days of us receiving the return. Original shipping fees are non-refundable.
Exchanges
Want to swap to a different hour? We'll ship out the replacement free of charge once we receive the original.
Damaged on arrival
Take a photo on the spot and message us within 48 hours. We'll replace it the same week, on us, no questions asked.
Frequently asked
Do you ship outside Egypt?
Not yet. International shipping is on the roadmap for 2026. Join our newsletter to be told when we cross the border.
Can I pick up the order in person?
Not yet — we are online-only at this stage. When a physical store opens, this page will say so first.
Is cash on delivery available?
Yes — cash on delivery is available across all zones in Egypt.
How are bottles packaged for shipping?
Each bottle is wrapped in archival tissue, nested in the burgundy presentation box, and surrounded by molded recycled inserts inside an outer mailer. Built to arrive without a scratch.
Will the courier call before delivery?
Yes — on WhatsApp first, then a phone call if needed. You can ask to change the window for free as long as it's before dispatch.
— Still have a question?
Talk to the house.
Email is the fastest way to reach customer care. We answer every message personally.